Refunds and Returns Policy

REFUNDS AND RETURNS

All our products are custom printed, therefore we do not issue refunds or exchanges.

We will, however, issue exchanges for incorrect orders that are the fault of Jitterbug, orders that are damaged during shipping, or products that are defective.

Please inspect your mural before starting the installation process. We will not issue refunds on products that have been adhered to a wall, cut, or modified in any way. We do not issue refunds if you damage your product after delivery. Do not to use sharp objects when opening your packaging and read the instructions on “How to hang your mural.” If an order is eligible for a refund the funds will be issued back to the original payment method.

DAMAGE AND DEFECTS

We will issue exchanges for incorrect orders that are the fault of Jitterbug, orders that are damaged during shipping, or products that are defective. If your item arrives damaged or defective, you must contact us within seven calendar days of delivery. If your return is approved, we will work quickly to get you a replacement.

COLOR VARIATION

Colors may vary slightly due to ink lots and differences in computer monitors. Color variations are not considered defects and are not eligible for refunds.

MEASUREMENTS

Jitterbug is not responsible for incorrect measurements or faulty installation. Before placing your order, please refer to “How to measure your walls” and follow the steps to achieve great measuring results for your custom mural. Read “How to hang your mural” before starting the hanging process. Steps need to be taken to prepare your wall for mural installation.

This policy is part of Jitterbug’s Terms and Conditions.